Details on Special Offers and Discounted Massage:
If you have a gift certificate that is about to expire, extensions will be given as long as all remaining massages are scheduled in advance, by the original expiration date:
Offering packages or accepting advance payment is intended to be a mutually beneficial experience.
Refunds on Packages and Gift Certificates:
Refunds are generally not given unless there are strong indications of it being warranted:
If remaining massages cannot be used, they can be gifted to someone else:
Late Cancellations & No Shows:
Fees apply if less than a 24 hour notice is received (48 hours if by email) UNLESS:
My Availability During Illness/Injury:
I am not able to work during times of illness or injury. This can include minor illnesses if I am significantly under the weather, and minor injuries, if they involve important areas used during the massage.
In these cases, clients will be rescheduled until I am well or healed. There is no substitute therapist offered.
Important Policy on Illness:
Important guidelines are set by those who regulate the massage therapy industry's standards for excellence in the profession. These guidelines are meant for all massage therapists to follow, in providing safe massage therapy to their clients.
This illness policy is to PROTECT all concerned when it comes to contagious illness. For a full list of contraindications, please see my Benefits and Contraindications page.
Clients are NOT SEEN during times of active illness. This means ANY CONDITION THAT IS CONTAGIOUS.
Please contact me as soon as you know you cannot keep your appointment, and
reschedule to when you are COMPLETELY WELL.
Fees are NOT CHARGED when
cancellations are due to illness. HOWEVER, IF CLIENTS ARRIVE ILL, THE SESSION WILL BE POSTPONED. This will involve a FULL CHARGE FEE, due to the fact that I was not informed, preventing me from filling the space with another client.
This policy has no exceptions, and it is in EVERYONE'S BEST INTERESTS:
In consideration of you:
It is not helpful for you to receive a massage when ill. It can overload your immune system if you're already fighting something off, and even prolong your recovery.
In consideration of your therapist:
Just as most clients do not want a massage from an ill therapist, being in close proximity with ill clients makes it more likely for massage therapists to become ill. If we become ill, we cannot work. The income lost cannot be replaced.
In consideration of other clients:
Therapists must cancel their clients when ill. Clients may have a wait to be seen. Therapists may unknowingly pass something along to their clients, if exposed to anything contagious.
Small/Quiet pets in carriers can be accommodated.There is a lack of space available for larger pets, and health codes do not permit animals to be resting upon floors, or on any open space within the building.
Personal Items (Jewelry, etc.)
It is not uncommon for clients to leave personal items behind after their massage. I will immediately contact you if I notice you have left something behind. Rest assured that whatever is left in MY STUDIO, will be safeguarded, until is is returned to you.
Items left outside of my studio (restroom, lobby, etc.) cannot be safeguarded, and I take no responsibility for those items.
Jan Jakubowski's massage therapy and bodywork are not meant to be a substitute for any professional health care treatments. Please provide updated information on any changes in the status of your health. If you have a specific illness, please consult your doctor before pursuing any massage therapy or bodywork treatments. Jan does not perform any diagnostic procedure except for assessing and treating each clients complaints due to emotional stress, chronic pain, long standing tension and/or injuries. She does not treat any specific medical condition, intentionally perform spinal/skeletal manipulations, prescribe natural/herbal supplements or pharmaceutical medications. Jan's focus is to promote relaxation and overall health & well-being to all clients. The results achieved will vary depending upon individual situations, unique circumstances, and the frequency of each session received.
Ethics and Morals: