In order to keep massage sessions as they're 

meant to be: for healing and relaxation, important business matters are posted on my website, and/or sent by email.


  • Late Cancellations & No Shows
  • Late Arrivals
  • My Availability During Illness/Injury
  • Important Policy on Illness
  • Gratuities
  • Payment Options​
  • Pets
  • Personal Items (Jewelry, etc.)
  • Important Disclaimer
  • Privacy Statement


Late Cancellations & No Shows:

Please contact me as soon as you know you cannot keep an appointment. Fees may apply if less than a 24 hour notice is received (48 hours if by email) UNLESS, 

A: The time can be filled with another client. B: Due to illness, or sudden emergencies.


Fees:

  • The first late cancellation: 50% of the service fee.
  • Future late cancellations 100% of the service fee. 
  • No Shows: 100% of the service fee.

Late Arrivals:

  • Late arrivals will be given what is left of the appointment time with a full charge fee.
  • When schedules permit, the full time can be given with an additional $1 per minute of time added to the massage price, upon request.
  • If I am running late, clients will be given the full time. If that is not possible, a credit will be given for each minute of time not received, or extra time can be given on the next massage, whichever is preferred.


My Availability During Illness/Injury:

I am not able to work during times of illness or injury. This can include minor illnesses if I am significantly under the weather, and minor 

injuries, if they involve important areas used during the massage. 


In these cases, clients will be rescheduled until I am well or healed. There is no substitute therapist offered.

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Important Policy on Illness:
This policy was strengthened during the flu season of 2017-2018, and remains to be in effect.


Only the best intentions are associated with this policy. They are to help prevent the spread of colds, flu, and other bacteria and viruses, with everyone's best interests in mind: yours, mine, and my other clients.


In consideration of you:

It is not helpful for you to receive a massage when ill. It can overload your immune system if you're already fighting something off, and even prolong your recovery.


In consideration of your therapist: 

Just as most clients do not want a massage from an ill therapist, being in close proximity with ill clients makes it more likely for massage therapists to become ill. If we become ill, we cannot work. The income lost cannot be replaced.


In consideration of other clients:

Therapists must cancel their clients when ill. Clients may have a wait to be seen. Therapists may unknowingly pass something along to their clients, if exposed to anything contagious.


Please contact me before your scheduled appointment, if you have any symptoms that indicate you are ill, or could be getting ill. Here are some common examples:


  • Sniffling, sneezing, coughing, congestion (including sinus), sore throat, fever, feeling generally under the weather or unusually tired/achy.​
  • Any unusual GI distress.


You may be asked to postpone your massage. If so, please schedule again when you are completely well.


I reserve the right to postpone any massage session if clients arrive ill. In these cases, a full charge fee will be implemented.


Gratuities:

  • Gratuities are not included in any price. They are accepted, and greatly appreciated.


Payment Options:

  • Checks, Cash, Credit/Debit Cards.
  • 2.75% may be added with cards to cover the merchant fees (3.96% when processed manually for any reason). This fee will be waived when gratuities of 20% or more are added to the price.
  • Returned checks will receive a $25 fee and/or charges to cover any bank fees incurred due to the non-clearance of any check.


Pets:

Small/Quiet pets in carriers can be accommodated.There is a lack of space available for larger pets, and health codes do not permit animals to be resting upon floors, or  on any open space within the building.


Personal Items (Jewelry, etc.)

It is not uncommon for clients to leave personal items behind after their massage. I will immediately contact you if I notice you have left something behind. Rest assured that whatever is left in MY STUDIO, will be safeguarded, until is is returned to you.


Items left outside of my studio (restroom, lobby, etc.) cannot be safeguarded, and I take no responsibility for those items.


Important Disclaimer:
Jan Jakubowski's massage therapy and bodywork are not meant to be a substitute for any professional health care treatments. Please provide updated information on any changes in the status of your health. If you have a specific illness, please consult your doctor before pursuing any massage therapy or bodywork treatments. Jan does not perform any diagnostic procedure except for assessing and treating each clients complaints due to emotional stress, chronic pain, long standing tension and/or injuries. She does not treat any specific medical condition, intentionally perform spinal/skeletal manipulations, prescribe natural/herbal supplements or pharmaceutical medications. Jan's focus is to promote relaxation and overall health & well-being to all clients. The results achieved will vary depending upon individual situations, unique circumstances, and the frequency of each session received.

Ethics and Morals:

  • Although it is rare today, there are still times when massage therapists are subjected to outdated connotations on the "touch aspect" of massage. For this reason it must be mentioned that the massage you receive with Jan Jakubowski is strictly non-sexual. Any inappropriate advances or suggestions of this nature will result in the immediate termination of the session, with a full charge fee. Future appointments will not be scheduled.

    Privacy Statement:
    A Touch of Balance Massage for Health keeps all client information confidential, and will not sell or trade your personal/private information to anyone.​​​

Details on Special Offers and Discounted Massage.


Terms & agreements apply when receiving reduced prices (any price reduced below the Full Price).


​​Scheduling Recommendations:

  • With Regular Massage, having a standing appointment, or scheduling 1-3 appointments in advance is recommended in order to receive the best days & times for your schedule. 
  • All other appointments are filled on a first come/first served basis, with no preferential scheduling of any kind.


Reduced Prices and Package Renewals:

Reduced prices are offered with scheduling agreements, and are guaranteed for 2-4 years, depending upon the price. In order to receive the special offer extended to you:


  • Please schedule as agreed and/or receive all massages by the expiration date on any package.
  • With packages: To secure the price, please renew at the session when the last massage is used each time, or when the account balance will not support the cost of the massage that day (unless other arrangements have been made).
  • Packages that are NOT RENEWED within 30 days of the last massage received, will be discontinued.
  • Massage sessions that are not scheduled as agreed, and/or used by the expiration date, will be charged the FULL PRICE on the first return massage (unless due to illness/injury/emergencies, or if I must cancel your appointment-not including holiday's or vacations where advance notice is provided).
  • If scheduling patterns consistently reduce in frequency, The FULL PRICE will apply to all future sessions.


Gift Certificates: 

If you have a gift certificate that is about to expire, extensions will be given as long as all remaining massages are scheduled in advance, by the original expiration date:


  • 1 remaining massage: schedule within 30 days.
  • 2 remaining massages: schedule within 60 days.
  • 3 or more remaining massages: schedule within 90 days.​
  • Otherwise, expired amounts apply to a Full Price massage for up to one year from the original expiration date.


Your Prepaid Dollars: 

Offering packages or accepting advance payment is intended to be a mutually beneficial experience.

  • Prepaid dollars are withheld in a non interest bearing account, and only used when each massage is complete. 
  • There is never any compromise in the quality of services provided, or in the way appointments are scheduled. However, advance scheduling is recommended, and no liability will be assumed by A Touch of Balance Massage for Health or Jan Jakubowski, LMT if: 1: Desired appointment days & times are not available. 2: There is a wait to be seen. 3: Clients cannot schedule according to the details of the offer.​


Refunds on Packages and Gift Certificates: 

 Refunds are generally not given unless there are strong indications of it being warranted:  

  • My inability to provide the service over 3 months or more due to illness or injury, upon request.
  • At my discretion according to circumstances.


If remaining massages cannot be used, they can be gifted to someone else: 

  • The purchase price will apply to a Full Price Massage. 
  • If unused massages are given to another active client, the purchase price will apply to the price they normally pay, for up to 1 year from the original expiration date.​​​