Transparent policies are meant to prevent mishaps & misunderstandings!
Policies for Appointments:
Other Policies and Disclaimers:
Late Cancellations & No Shows:
The first late cancellation: 50% of the service fee. Future late cancellations 100% of the service fee. No Shows: 100% of the service fee.
My Availability During Illness/Injury:
I am not able to work during times of illness or injury. This includes minor injuries, if they involve important areas used during the massage.
In these cases, clients will be rescheduled until I am well or healed. There is no substitute therapist offered.
Important Policy on Illness:
This policy was strengthened during the flu season of 2017-2018, and remains to be in effect.
Only the best intentions are associated with this policy. They are to help prevent the spread of colds, flu, and other bacteria and viruses, with everyone's best interests in mind: yours, mine, and my other clients.
In consideration of you:
It is not helpful for you to receive a massage when ill. It can overload your immune system if you're already fighting something off, and even prolong your recovery.
In consideration of your therapist:
Just as most clients do not want a massage from an ill therapist, being in close proximity with ill clients makes it more likely for massage therapists to become ill. If we become ill, we cannot work. The income lost cannot be replaced.
In consideration of other clients:
Therapists must cancel their clients when ill. Clients may have a wait to be seen. Therapists may unknowingly pass something along to their clients, if exposed to anything contagious.
Please contact me before we proceed with your session if you have any symptoms that indicate you are ill, or could be getting ill. Here are some common examples:
Please schedule again when you are completely well.
I reserve the right to postpone any massage session if clients arrive ill. If I become aware of symptoms during any session, I may opt to discontinue the session. In these cases, a full charge fee will be implemented.
Gratuities, Based Upon Pricing:
Pets cannot be accommodated during any massage session, due to certain health codes, lack of space, and to prevent allergic reactions for other clients.
Jan Jakubowski's massage therapy and bodywork are not meant to be a substitute for any professional health care treatments. If you have a specific illness, please consult your doctor before pursuing any massage therapy or bodywork treatments. Jan does not perform any diagnostic procedure except for assessing and treating each clients complaints due to emotional stress, chronic pain, long standing tension and/or injuries. She does not treat any specific medical condition, intentionally perform spinal/skeletal manipulations, prescribe natural/herbal supplements or pharmaceutical medications. Jan's focus is to promote relaxation and overall health & well-being to all clients. The results achieved will vary depending upon individual situations, unique circumstances, and the frequency of each session received.
Ethics and Morals:
Details on Special Offers and Discounted Massage.
Terms & agreements are disclosed when receiving reduced prices. If a current offer no longer works well for your time or budget, all attempts will be made to accommodate another offer, though it may not be as low in price. Please speak to me personally with any questions or concerns.
All attempts are made to accommodate desired appointment dates & times.
Reduced Prices and Package Renewals:
Reduced prices are guaranteed for 2-4 years, and will increase by $2 per massage every 2-4 years, depending upon the price, with notice. In order to secure the special price:
If you have a gift certificate that is about to expire, extensions will be given as long as all remaining massages are scheduled in advance, by the original expiration date:
Your Prepaid Dollars:
Offering packages or accepting advance payment is intended to be a mutually beneficial experience.
Refunds on Packages and Gift Certificates:
Refunds are generally not given unless there are strong indications of it being warranted:
If remaining massages cannot be used, they can be gifted to someone else: