Reduced Prices: Introductory/Continuance Offers, Packages, Upgrading Massage Time or Frequency, & Sliding Scale Fees):
Refunds on Packages and Gift Certificates:
Refunds on Packages are given when there are strong indications of it being warranted:
Refunds on Gift Certificates. If massages cannot be used by the recipient, they can be gifted to someone else or credited back to the purchaser once expired:
Massage sessions are meant to be for each clients relaxation and healing, so most of what you need to know, or want to know is posted in this website. Other important communications are often delivered by email. Please contact me personally if you have any questions, or if I can further assist you.
Late Cancellations & No Shows:
Spaces are more likely to be filled with advance notice of cancellation. Please contact me as soon as you know you cannot keep your time. Fees will apply if less than a 24 hour notice is received (48 hours if by email) UNLESS:
My Availability During Illness/Injury:
I am not able to work during times of illness or injury. This can include minor illnesses if I am significantly under the weather, and minor injuries, if they involve important areas used during the massage.
In these cases, clients will be rescheduled until I am well or healed. There is no substitute therapist offered.
Important Policy on Illness:
This illness policy is to PROTECT all concerned when it comes to contagious illness: you, my other clients, and myself.
Small/Quiet pets in carriers can be accommodated. Valid service dogs are permitted. There is limited space in my treatment room to accommodate larger animals.
Personal Items (Jewelry, etc.)
It is not uncommon for clients to leave personal items behind after their massage. I will immediately contact you if I notice you have left something behind in my treatment room. Rest assured that whatever is left behind will be safeguarded, until it is returned to you.
Items left outside of my studio (restroom, lobby, etc.) cannot be safeguarded, and I take no responsibility for those items.
Jan Jakubowski's massage therapy and bodywork are not meant to be a substitute for any professional health care treatments. Please provide updated information on any changes in the status of your health. If you have a specific illness, please consult your doctor before pursuing any massage therapy or bodywork treatments. Jan does not perform any diagnostic procedure except for assessing and treating each clients complaints due to emotional stress, chronic pain, long standing tension and/or injuries. She does not treat any specific medical condition, intentionally perform spinal/skeletal manipulations, prescribe natural/herbal supplements or pharmaceutical medications. Jan's focus is to promote relaxation and overall health & well-being to all clients. The results achieved will vary depending upon individual situations, unique circumstances, and the frequency of each session received.
There is an element of trust that helps to make sessions comfortable for the client and the therapist. This is what you can expect from your massage session:
A Touch of Balance Massage for Health and Jan Jakubowski, LMT will not collect personal information on this website, or sell/trade personal/private information to anyone.