Reduced Prices: Introductory/Continuance Offers, Packages, Upgrading Massage Time or Frequency, & Sliding Scale Fees):

  • Pay as you go prices have scheduling agreements.
  • Packages: Please use all massages by the expiration date. Prices are secured when renewals are purchased at the session when the last massage is used each time. Otherwise, prices are subject to increase, unless other arrangements have been made.
  • If appointments are missed, or packages are allowed to expire, the normal price will apply at the first return massage, unless due to illness, emergencies, and if I must cancel appointments.


Gift Certificates: 

  • If you have a gift certificate that is about to expire, extensions will be given as long as all remaining massages are scheduled in advance, by the original expiration date. 
  • Otherwise, expired amounts apply to a Full Price massage for 1 year from the original expiration date.​


Refunds on Packages and Gift Certificates: 

 Refunds on Packages are given when there are strong indications of it being warranted:  

  • My inability to provide the service over 6 months or more due to illness or injury, upon request.
  • At my discretion, according to circumstances.


Refunds on Gift Certificates. If massages cannot be used by the recipient, they can be gifted to someone else or credited back to the purchaser once expired: 

  • If given to someone else: The purchase price will apply to a Full Price Massage with any remaining balance to be paid by the person who redeems the gift certificate. 
  • If given back to the original purchaser: The purchase price will apply to the price they normally pay.​​ If other discounts were given at the time of purchase, they will be deducted from the refund amount, such as with referral discounts.

Massage sessions are meant to be for each clients relaxation and healing, so most of what you need to know, or want to know is posted in this website. Other important communications are often delivered by email. Please contact me personally if you have any questions, or if I can further assist you.


Late Cancellations & No Shows:

Spaces are more likely to be filled with advance notice of cancellation. Please contact me as soon as you know you cannot keep your time. Fees will apply if less than a 24 hour notice is received (48 hours if by email) UNLESS:

  • The time can be filled with another client.
  • Cancellations are due to illness, or sudden emergencies.


​Fees:

  • The first late cancellation: 50% of the service fee.
  • Future late cancellations 100% of the service fee. 
  • No Shows: 100% of the service fee.
  • Appointments that are not officially cancelled will be considered to be no shows, as I will assume you are coming unless otherwise notified.

Late Arrivals:

  • Late arrivals will be given what is left of the appointment time with a full charge fee.
  • When schedules permit, the full time can be given with an additional $1 per minute of time added to the massage price, upon request.


My Availability During Illness/Injury:

I am not able to work during times of illness or injury. This can include minor illnesses if I am significantly under the weather, and minor injuries, if they involve important areas used during the massage. 


In these cases, clients will be rescheduled until I am well or healed. There is no substitute therapist offered.

​​

Important Policy on Illness:

This illness policy is to PROTECT all concerned when it comes to contagious illness: you, my other clients, and myself. 


  • Clients are NOT SEEN during times of active contagious illness or conditions.
  • Please contact me as soon as you know you cannot keep your appointment, and reschedule to when you are COMPLETELY WELL.
  • Fees are NOT CHARGED when cancellations are due to illness. HOWEVER,  IF CLIENTS ARRIVE ILL, THE SESSION WILL BE POSTPONED. This will involve a FULL CHARGE FEE, due to the fact that I was not informed, which prevents me from filling the space with another client.


Pets:

Small/Quiet pets in carriers can be accommodated. Valid service dogs are permitted. There is limited space in my treatment room to accommodate larger animals.


Personal Items (Jewelry, etc.)

It is not uncommon for clients to leave personal items behind after their massage. I will immediately contact you if I notice you have left something behind in my treatment room. Rest assured that whatever is left behind will be safeguarded, until it is returned to you.


Items left outside of my studio (restroom, lobby, etc.) cannot be safeguarded, and I take no responsibility for those items.


Important Disclaimer:
Jan Jakubowski's massage therapy and bodywork are not meant to be a substitute for any professional health care treatments. Please provide updated information on any changes in the status of your health. If you have a specific illness, please consult your doctor before pursuing any massage therapy or bodywork treatments. Jan does not perform any diagnostic procedure except for assessing and treating each clients complaints due to emotional stress, chronic pain, long standing tension and/or injuries. She does not treat any specific medical condition, intentionally perform spinal/skeletal manipulations, prescribe natural/herbal supplements or pharmaceutical medications. Jan's focus is to promote relaxation and overall health & well-being to all clients. The results achieved will vary depending upon individual situations, unique circumstances, and the frequency of each session received.

Massage Etiquette:

There is an element of trust that helps to make sessions comfortable for the client and the therapist. This is what you can expect from your massage session:


  • First time clients: You will fill out a client intake form. Please arrive 10-15 minutes early to complete this form.
  • You will be greeted, and guided into the treatment room. After a brief introduction and personal interaction regarding your session, I will leave the room, allowing you the privacy to disrobe to your comfort level.
  • Once you are on the massage table, and covered up with the sheet, I will knock and come into the treatment room to begin the session.
  • I go with the flow that you establish as far as talking, sharing, etc. Some silence will allow for greater relaxation.
  • Please inform me if anything feels uncomfortable, including your comfort on the massage table (temperature, etc.).
  • VERY IMPORTANT: Although it is rare today, there are still times when massage therapists are subjected to outdated connotations on the "touch aspect" of massage. For this reason, it must be mentioned that the massage you receive with Jan Jakubowski is strictly legitimate and professional. Any inappropriate advances or suggestions of a sexual nature will result in the immediate termination of the session, with a full charge fee. Future appointments will not be scheduled, and law enforcement may be contacted.


Privacy Statement:
A Touch of Balance Massage for Health and Jan Jakubowski, LMT will not collect personal information on this website, or sell/trade personal/private information to anyone.​​​