Aboveboard policies, and full disclosures are inclusive of my business plan. This prevents mishaps and misunderstandings, and preserves the sanctity of each massage session. Most of what you need to know, or want to know is in this website. Please contact me personally if you have any questions, or if I can further assist you.


Late Cancellations & No Shows:

Fees apply if less than a 24 hour notice is received (48 hours if by email) UNLESS:

  • The time can be filled with another client.
  • Cancellations are due to illness, or sudden emergencies.


​Fees:

  • The first late cancellation: 0% - 50% of the service fee.
  • Future late cancellations 100% of the service fee. 
  • No Shows: 100% of the service fee. Appointments that are not officially cancelled may be considered to be a no show and charged 100%.

Late Arrivals:

  • Late arrivals will be given what is left of the appointment time with a full charge fee.
  • When schedules permit, the full time can be given with an additional $1 per minute of time added to the massage price, upon request.


My Availability During Illness/Injury:

I am not able to work during times of illness or injury. This can include minor illnesses if I am significantly under the weather, and minor injuries, if they involve important areas used during the massage. 


In these cases, clients will be rescheduled until I am well or healed. There is no substitute therapist offered.

​​

Important Policy on Illness:

This illness policy is to PROTECT all concerned when it comes to contagious illness. 


  • Clients are NOT SEEN during times of contagious illness or conditions.


  • Please contact me as soon as you know you cannot keep your appointment, and reschedule to when you are COMPLETELY WELL.


  • Fees are NOT CHARGED when cancellations are due to illness. HOWEVER,  IF CLIENTS ARRIVE ILL, THE SESSION WILL BE POSTPONED. This will involve a FULL CHARGE FEE, due to the fact that I was not informed, which prevents me from filling the space with another client.


Payment Options:

Checks, Cash, Credit/Debit Cards:

Returned checks will receive a $25 fee and/or charges to cover any bank fees incurred, due to the non-clearance of any check. Payment by cash or card will be required on future massages.


Credit/Debit Cards:

All major credit/debit cards are accepted for your convenience, credit card perks, & airline miles. 2.75% may be added to cover the merchant fees (3.96% if processed manually).


Pets:

Small/Quiet pets in carriers can be accommodated.There is a lack of space available for larger pets, and health codes do not permit animals to be resting upon floors, or  on any open space within the building.


Personal Items (Jewelry, etc.)

It is not uncommon for clients to leave personal items behind after their massage. I will immediately contact you if I notice you have left something behind. Rest assured that whatever is left and found in MY STUDIO, will be safeguarded, until is is returned to you.


Items left outside of my studio (restroom, lobby, etc.) cannot be safeguarded, and I take no responsibility for those items.


Important Disclaimer:
Jan Jakubowski's massage therapy and bodywork are not meant to be a substitute for any professional health care treatments. Please provide updated information on any changes in the status of your health. If you have a specific illness, please consult your doctor before pursuing any massage therapy or bodywork treatments. Jan does not perform any diagnostic procedure except for assessing and treating each clients complaints due to emotional stress, chronic pain, long standing tension and/or injuries. She does not treat any specific medical condition, intentionally perform spinal/skeletal manipulations, prescribe natural/herbal supplements or pharmaceutical medications. Jan's focus is to promote relaxation and overall health & well-being to all clients. The results achieved will vary depending upon individual situations, unique circumstances, and the frequency of each session received.

Massage Etiquette:

Although it is rare today, there are still times when massage therapists are subjected to outdated connotations on the "touch aspect" of massage. For this reason, it must be mentioned that the massage you receive with Jan Jakubowski is strictly legitimate and professional. Any inappropriate advances or suggestions of a sexual nature will result in the immediate termination of the session, with a full charge fee. Future appointments will not be scheduled, and law enforcement may be contacted.


Privacy Statement:
A Touch of Balance Massage for Health  and Jan Jakubowski, LMT will not collect personal information on this website, or  sell/trade personal/private information to anyone.​​​

Scheduling Recommendations:

  • Having a standing appointment, or scheduling as many appointments in advance as possible, is recommended in order to receive the best days & times for your schedule, and to schedule according to special offers & discounts.
  • All other appointments are filled on a first come/first served basis.​​


Gift Certificates: 

  • If you have a gift certificate that is about to expire, extensions will be given as long as all remaining massages are scheduled in advance, by the original expiration date. 
  • Otherwise, expired amounts apply to a Full Price massage for 1 year from the original expiration date.​


Refunds on Packages and Gift Certificates: 

 Refunds are generally not given unless there are strong indications of it being warranted:  

  • My inability to provide the service over 3 months or more due to illness or injury, upon request.
  • At my discretion, according to circumstances.


If massages cannot be used, they can be gifted to someone else: 

  • The purchase price will apply to a Full Price Massage. 
  • If unused massages are given to another active client, the purchase price will apply to the price they normally pay.​​​