General Business Policies:

Business policies are based upon what is usual and customary for the massage therapy industry. All circumstances are taken into consideration before implementing these policies. When warranted, they will be implemented, in order to mitigate financial losses and costs.


​​Payment Options:

Payments are made at the time of service or phone payments & emailed invoices are available upon request.


I am happy to accept all major credit/debit cards for your convenience, credit card perks, and airline miles! Venmo is now available!


The fees charged to me may be added to the price. I cover the fees when gratuities of 20% or more are added to the price):

  • Square: In person with a chipcard, 3%. Manually entered numbers, phone payments and emailed invoices, 4%.​


  • Venmo: 2%.


Other payment options (no fees):

Check, Cash, Zelle transfers from your bank account to mine.


Late Cancellations & No Shows:

Appointments are confirmed 3 business days or more in advance. That is a good time to let me know if you have any known conflicts.


Please provide a minimum of 48 hours' notice when you need to cancel an appointment. Fees may apply with less notice, unless due to illness or emergency. Please contact me as soon as you know you cannot keep an appointment.


The first late cancellation:

50% of the service fee.


Future late cancellations: 

100% of the service fee.


No shows (less than a 4 hour notice):

100% of the service fee will apply, unless due to circumstances beyond your control.


Late Arrivals:

 Late arrivals will be given what is left of the appointment time with a full charge fee, unless schedules are flexible that day.​​​


Refunds on Packages:

  • Refundable upon request, if due to long-term illness or injury, moving out of state, or situations that PREVENT you from using the massage(s).

​

You are free to transfer any remaining balance to another person as a gift, upon request. Please contact me with their name, telephone number, and email address:

  • Remaining balances will apply to what they normally pay. Prepaid gratuity will apply towards gratuity.​

​

​Gift Certificates:

  • Please use all massages, or schedule all massages in advance, by the expiration date.
  • Expired amounts will apply to the Full Price, and any prepaid gratuity will apply towards gratuity, for 1 year from the expiration date.
  • Extensions are given if health conditions or injuries interfere with scheduling, upon request.

​

You are free to transfer unused gifts to another person, or back to the person who gave the gift to you, once expired. Please contact me with their name, telephone number, and email address:

  • The purchase price will apply what they normally pay. Prepaid gratuity will apply towards gratuity.

Illness Policy:

I have always implemented precautionary measures when it comes to illness. My goal is to STAY WELL, and KEEP EVERYONE ELSE WELL! No cases of illness have been associated with my practice in 34 years!


Clients are not seen with any of the following (fees for late cancellations never apply when due to illness):


  • Any symptom of illness, even if mild (unless they have been diagnosed as not being contagious): Sniffles, congestion, sore throat, fever, coughing, sneezing, loss of taste or smell, GI issues, etc. All symptoms must be gone to return.


  • I reserve the right to postpone any session for a minimum of 5 days with increased risk factors such as travel, attending large events, and when knowingly exposed to anything contagious.


​Pets:

Small/Quiet pets in carriers can be accommodated. Valid service dogs are permitted.


Personal Property (Jewelry, etc.):

It is not uncommon for clients to leave personal items behind after their massage. I will immediately contact you if I notice you have left something behind in my treatment room. Rest assured that whatever is left behind will be safeguarded, until it is returned to you.


Items left outside of my studio (restroom, lobby, etc.) cannot be safeguarded, and I take no responsibility for those items.​


Disclaimers:
Massage therapy and bodywork are not meant to be a substitute for any professional health care treatments. Please provide updated information on any changes in the status of your health. If you have a specific illness, please consult your doctor before pursuing any massage therapy or bodywork treatments.


A Touch of Balance Massage for Health does not perform any diagnostic procedure except for assessing and treating each clients complaints due to emotional stress, chronic pain, long standing tension and/or injuries. Nor do we treat any specific medical condition, intentionally perform spinal/skeletal manipulations, prescribe natural/herbal supplements or pharmaceutical medications.


The focus is on promoting relaxation and overall health & well-being. The results achieved will vary depending upon individual situations, unique circumstances, and the frequency of each session received.


IMPORTANT DISCLAIMER FOR COVID-19:

Clients are asked to make informed decisions 

for themselves on any increased risk factors, such as age and/or pre-existing health conditions. From there, receiving massage therapy becomes a personal choice. 


I am committed to do everything possible to reduce the known risk factors, and if clients do their part, massage therapy can be provided with a very low risk. 


​Because the nature of this virus makes it impossible to provide a 100% guarantee any where we go today, all liability for COVID-19 will be waived for services received from A Touch of Balance Massage for Health and Jan Jakubowski.


Professional Code of Ethics & Zero Tolerance Policy:

While Massage Therapy is a highly sought after, preventative healthcare profession, there are still times when massage therapists are subjected to outdated connotations on the "touch aspect" of massage. For this reason, it must be mentioned that the massage you receive with A Touch of Balance Massage for Health and Jan Jakubowski is strictly legitimate and professional.


Any inappropriate suggestions or advances will result in the immediate termination of the session, with a full charge fee. Future appointments will not be scheduled, and law enforcement will be contacted.


​Privacy Statement:
A Touch of Balance Massage for Health does not collect personal information on this website, or sell/trade personal/private information to anyone.​​​